FAQ
(JANUARY 2025)
CUSTOM ORDERS CURRENTLY CLOSED
Designed by Durand is currently on a forced hiatus. My laser tube has had its day and I have to await communication and delivery for a new one. While it seems like a part I should have a back up of, it's something that has a shelf life. It lasted 5 years, so that's not too bad. I will announce when I can start on custom orders again (hopefully soon). In the meantime I still have pre-made stock available. Thank you for your understanding - Jenni
PLEASE CHECK YOUR SPAM FOLDER SHORTLY AFTER YOUR ORDER HAS UPDATED TO 'PROCESSING' AS I MAY HAVE SENT YOU A TEMPLATE FOR APRROVAL.
Shipping policy
Please allow up to 2 weeks for your item to be made. Once an order has been completed it will be shipped within the week. Custom and pre-orders may take longer please, email wdbd@outlook.com.au before placing an order, if you need an it by a certain date.
Q. How much for postage?
A. Prices vary depending on the size and weight of your parcel.
Up to 500g - $9.70
500g to 1kg - $13.25
1kg to 3kg - $16.65
3kg to 5kg - $20.05
Over 5kg - Online calculator
I use Australia post services and use as many recycled materials as I can to keep the price down and only charge the amount it costs to post. All postage comes with tracking.
Local pick up from Inverell, NSW 2360 is also available. Upon checkout there will be a 'pick up' option where you will need to email wdbd@outlook.com.au to arrange a pick-up day/time.
Q. How long do they take to make?
A. Once an order is placed your item is usually made that weekend. However, I recommend finalising your order 2 weeks before it is needed, to allow time for postage and/or life hiccups.
IMPORTANT - PLEASE CHECK YOUR SPAM FOLDER SHORTLY AFTER YOUR ORDER HAS UPDATED TO 'PROCESSING' AS I MAY HAVE SENT YOU A TEMPLATE FOR APRROVAL.
Q. Where are you located?
A. Inverell, NSW, 2360 AUSTRALIA
Q. Do you paint them?
A. All custom MDF and ply orders are sold raw. However, I do have a large range of colours available if you are ordering acrylic signs.
Q. Can they be used outdoors?
A. Raw MDF and plywood are not recommended for outdoor use. Acrylic signs are suitable for both indoor and outdoor use.
Q. What's the largest you can cut?
A. 60cm for a circle or 60x90cm for a rectangle.
A little about me.....
A small business built on a passion to create.
I live in a small rural town in the New England area of NSW, called Inverell. I began making wooden signs over 12 years ago (hand-cutting everything for the first 8 years, using a scroll saw).
After having to turn customers away who wanted more intricate items, I saved and bought a laser, it has allowed me to create so much more! Now being able to make a variety of products for homes, events & businesses using a mix of wood and/or acrylic materials. Most items are custom made, which means being able to bring people’s visions to life and I love it!
I pride myself on what I do and take great care when making products, working a regular day job Monday- Friday and on the weekends, I spend my time in the shed creating.
I try to make original designs when possible or re-design old favourites, giving you something unique to buy from a small maker.
I hope you enjoy having a look around and hopefully find something you love.
Est. 2011
